Support AI assistant: retrieval + moderation layer

Make AI answers practical for operations: fast retrieval, traceability, and easy review when model output is wrong.

Responsibilities

• Design retrieval indexes and chunking strategy for internal documentation.
• Add trace logs for response times and confidence indicators.
• Build moderation hooks and fallback path to human operators.
• Create multilingual outputs and feedback capture for continuous tuning.

Role: system architect — LLM integration with business workflows and operational control.

Implemented retrieval-first answer path, validation policies, audit logs, and a fallback queue for human rechecks. Added multilingual response templates and operator feedback loop for quality improvement.